Dispatch & Quality team leader

Are you passionate about delivering exceptional customer service while maintaining the highest food safety and quality standards?

We are recruiting for a Dispatch & Quality Team Leader to join a successful chilled food manufacturer in South Yorkshire. This is a fantastic opportunity for someone with food manufacturing experience who thrives on ensuring products leave site accurately, compliantly and meet customer expectations every time.

This role combines team leadership, dispatch coordination and quality assurance, making it ideal for someone who enjoys working across operational and technical functions.

The Role

As Dispatch & Quality Team Leader, you will take ownership of the dispatch operation whilst ensuring customer requirements, food safety standards and quality expectations are consistently achieved.

Key responsibilities include:

• Leading and developing a team within the dispatch function.
• Ensuring all products are checked, loaded and dispatched accurately to customer specifications.
• Maintaining product quality standards throughout storage and dispatch.
• Carrying out quality checks and ensuring compliance with food safety and customer requirements.
• Investigating customer complaints, quality concerns and dispatch discrepancies.
• Working closely with Production, Technical and Planning teams to ensure products meet specification before dispatch.
• Ensuring traceability, stock accuracy and documentation are completed correctly.
• Supporting audits and helping maintain BRC, HACCP and site quality standards.
• Driving a culture of accountability, continuous improvement and customer focus.

About You

We're looking for an engaging leader with:

• Previous Team Leader or Supervisory experience within food manufacturing.
• A strong understanding of food safety, quality systems and customer requirements.
• Experience working within a chilled food, fresh produce or FMCG environment.
• Knowledge of HACCP, traceability and quality standards.
• Strong attention to detail and a passion for getting things right first time.
• Excellent communication skills and the ability to work cross-functionally with Technical, Production and Supply Chain teams.
• A proactive approach to problem-solving and continuous improvement.

Why Apply?

This is an opportunity to join a business that genuinely values quality, customer service and operational excellence. You'll play a pivotal role in ensuring products reach customers in perfect condition whilst leading a team and driving standards across the dispatch operation.

If you're a people-focused leader with experience in food manufacturing and a keen eye for quality, we'd love to hear from you.